For real estate agents
Answer the listing question before the next viewing starts
You may be at a viewing when someone asks for a floor plan. The brochure can go out without waiting for you, while the appointment conversation stays with your team.
Published by ReplyMagnet · Last updated
One listing, one recognisable resource
A property campaign should deliver the details for the listing in the post. Include a reference that lets both the prospect and your team identify the property later.
A floor plan request is not always a viewing request. Give the person the information they asked for, then provide a clear route to arrange the next step.
Check the brochure's price, availability and contact details with the listing owner. The automation repeats what you attach; it doesn't verify the property facts.
Create the listing campaign only after that resource is ready.
Avoid the account-wide PRICE trap
A broad PRICE keyword can match under several properties. Scope the campaign to the intended post so the request cannot accidentally receive another listing's brochure.
Name the campaign with the property reference and offer. If one post offers a floor plan and another offers a market report, keep those as separate resources.
Useful distinctions include:
- PLAN for the layout shown in the tour.
- DETAILS for the specific listing brochure.
- VIEWING for information about requesting an appointment.
Only use variants together when the attached document satisfies all of them. The keyword guide explains the mapping.
A contact record is the beginning of the handoff
ReplyMagnet can capture an email or, from $9 monthly, a phone number. The agent or booking system still confirms viewing availability and the appointment.
If you request a number, explain that the team will call about the property. Avoid implying an instant confirmed slot when someone has only submitted an enquiry.
Decide who reviews new requests and where the confirmed viewing is recorded. If you need a CRM connection, assess webhooks from $29 monthly.
Repeated enquiries from the same person may update an existing lead. Keep the requested property context visible in your team's process rather than treating every row as a separate buyer.
Make sold and withdrawn listings part of the routine
Pause or update the campaign when the property changes status. An old tour can keep receiving comments even after the listing is unavailable.
Review active campaigns alongside the inventory. After changing the brochure, test from another account and confirm the latest file arrives.
If a prospect requests an unavailable property, don't silently substitute an unrelated listing. Explain the status and let a person handle an appropriate alternative.
For location-specific examples, read the Dubai property guide.
Common questions
Does a brochure request count as a viewing booking?
No. It records interest in the resource. The booking system or agent must confirm any appointment separately.
Can I collect a mobile number?
Yes, phone capture starts on Basic at $9 monthly. Explain the callback purpose before requesting the number.
Can one campaign serve all my listings?
A campaign delivers one asset. Separate different listing resources and check post scope to avoid mismatched replies.